Voice phishing or “vishing” scams have become increasingly sophisticated. While people have become smarter about other phishing scams, so have criminals. They are switching tactics and using a form of communication that people trust—the phone.
Vishing typically begins with an automated phone call. The recording warns of fraudulent account activity on the persons account and directs them to call a toll-free or local number immediately. At this time, they are asked a series of questions about personal and account information.
Customers should be aware that TDS is not placing these calls. TDS will never contact customers directly to verify account information. In fact, legitimate businesses do not contact customers to “verify” or “update” account information. To protect against phishing attempts, TDS advises customers:
- When receiving a message or email requesting a return call, do not use the number provided or that appears on caller ID—it may be fake. Instead, use the company’s phone number listed in the phone book or on your bill.
- If contacted via email, do not follow any included links. Even if they look real, the link could take you to a counterfeit website.
- If someone calls offering to check the computer by logging in remotely, hang up immediately. Do not allow anyone remote access to a home computer unless you’ve initiated the call.
